Exchange, Returns and Product Complaints

When your order arrives, first try the items over your clean underwear. If they don’t fit, we will exchange them for another size or style, or you can return them for a full refund. You have 14 days from receiving your order to do either.

Do the Mioora products you ordered not fit, or would you like to return, exchange, or file a complaint? Find out how below. We are happy to resolve everything to your satisfaction. If you have any questions, do not hesitate to contact us at info@mioora.cz.

How to exchange products

1. Condition of the products: Lingerie must be new and clean (unwashed, unworn). We cannot accept exchanges for items that do not meet this requirement.
2. Fill out the exchange form where you can select the Type of Complaint Exchange:
   EXCHANGE FORM
3. Packaging:
   Pack the items in the original box you received them in. You do not need to use bubble mailers or tape the package heavily. Simply seal the box lid with one or two layers of adhesive tape. Used boxes are recycled — sending them carefully helps us with recycling. Thank you!
4. Shipping address:
   Ke Zvoli 783, 252 41 Dolní Břežany, Czech Republic
5. Keep the tracking number:
   Save the parcel tracking number in case of any issues.
6. Processing time:
   Once we receive your exchange parcel, we will process the exchange within 14 days and send you the new items you selected.

How to return products

1. Condition of the products: Lingerie must be new and clean (unwashed, unworn). We cannot accept returns for items that do not meet this requirement.
2. Fill out the return form where you can select the Type of Complaint Return:
   RETURN FORM
3. Packaging:
   Pack the items in the original box. No need for bubble mailers or extra tape. Seal with one or two layers of adhesive tape. Thank you for helping us recycle.
4. Shipping address:
   Ke Zvoli 783, 252 41 Dolní Břežany, Czech Republic
5. Keep the tracking number:
   Keep your tracking number in case the parcel is lost.
6. Processing time:
   Once we receive the returned products, your refund will be issued within 14 days to the bank account provided in the form.

How to file a product complaint

Have you used your Mioora products for a while but feel they are not performing as expected? You can file a complaint following this guide. We provide a standard 2-year warranty.

1. Fill out the complaint form 
2. where you can select the Type of Complaint Complaint:
   COMPLAINT FORM
3. Shipping address:
   Ke Zvoli 783, 252 41 Dolní Břežany, Czech Republic
4. Keep the tracking number:
   Save the parcel tracking number for reference.
5. Processing time:
   Once we receive your complaint parcel, you will receive our response within 30 days. Depending on the defect, we will either repair the product or send a new one.

Tip for customers:
Always check that items are in new, clean, and unused condition before sending them back. This ensures smooth processing of exchanges, returns, or complaints.